Refund policy

Return & Refund Policy — Sajora Space

Returns

Hum chahte hain ke aap apni purchase se 100% satisfied hon. Agar aap kisi wajah se apne order se khush nahi hain, to hum aapki madad ke liye hazir hain.

  • Return ki request order milne ke 7 din ke andar karni hogi.

  • Product unused, original packaging mein, aur tags ke saath hona chahiye.

  • Return eligible hai agar:

    • Product defective ya damaged mila ho
    • Galat item bheja gaya ho
    • Product order se match nahi karta

  • Return eligible nahi hai agar:

    • Product use ho chuka ho ya seal/packaging khol di gayi ho (khaas kar beauty/personal care items ke liye, hygiene reasons ki wajah se)
    • Return request 7 din ke baad ki gayi ho
    • Sirf "mind change ho gaya" ki wajah se (bina kisi product issue ke)

Return Kaise Karein

  1. Humein WhatsApp/order confirmation number ke sath contact karein aur reason bataen.
  2. Agar approve ho jaye, to product ko humare diye gaye address pe wapas bhejein (ya humari team pickup arrange karegi, agar available ho).
  3. Product inspect hone ke baad (2-3 working din), refund ya replacement process kar diya jayega.

Refunds

  • Cash on Delivery (COD) orders: Refund bank transfer ya Easypaisa/JazzCash ke zariye process kiya jayega (customer ki details ke mutabiq).
  • Online paid orders: Refund original payment method mein 5-7 working din ke andar wapas kar diya jayega.
  • Return shipping charges customer ki zimmedari hain, sivaye us soorat ke jab product defective/wrong ho — us case mein Sajora Space shipping cost cover karega.

Exchange

Agar aapko different size/color/variant chahiye, to hum exchange bhi offer karte hain (stock availability ke mutabiq) — bas humein return request ke waqt bata dein ke aap exchange chahte hain, refund nahi.

Damaged or Wrong Item Mila?

Agar order damaged ya galat mila hai, to please 48 ghanton ke andar hume unboxing video/photo ke sath contact karein — hum turant replacement ya refund arrange kar denge, koi extra charge nahi.

Contact Us

Kisi bhi return/refund query ke liye humein WhatsApp ya [aapka support email/number] par contact karein.